Business Process Operations Alert Reporting Analysis (MAI)

Further issues of this blog

You can find an introduction to Business Process Monitoring in SAP Solution Manager in the Functional
Scope of Business Process Monitoring in SAP Solution Manager of this blog. There, all further blogs dealing with various aspects of Business Process Monitoring are linked. The blog will be updated regularly.

BPO Alert Reporting Analysis

The Business Process Operations (BPO) functionality within SAP Solution Manager offers the possibility to monitor the availability and reliability of business processes that have been maintained in a solution landscape. BPO offers a wide range of different monitors for different business areas as well as cross application monitors, e.g. IDoc monitoring.

• Display the number of red and yellow alert groups, alert instances and incidents for a specific business process context split up by rating in graphical charts for a period of time
• Display the maximum duration until alert group confirmation for a specific business process context split up by rating in graphical charts for a period of time
• Visualize a daily and monthly trends in numbers of alert groups, alert instances, incidents and maximum duration until alert group confirmation

With BPO Alert Reporting Analysis in SAP Solution Manager 7.1 as of SP12 replaces the functionality of the BPMon Alert Reporting Analysis with SAP Solution Manager 7.1 as of SP5 as described in the BPMon Alert Reporting Setup Guide, for the non-MAI BPMon Alerts. The BPO Alert Reporting covers the following functionality

• Accesses the unified MAI storage locations
• Relies on the unified MAI data transfer
• Uses the UI5 user interface
• Has an enhanced default analysis scope
• Uses the twincube concept inkl. automated housekeeping

The data accesses are realized technically as RFC queries (the queries are not related to BI Content anymore), working on the collected and stored data in the BW. They are called by oData services within an UI5 dashboard which can be accessed directly following an URL in a web browser.

The BPO Alert Reporting dashboard graphics allows tracking

• the number of alerted managed objects (see Figure 1)
• the number of red and yellow alert groups, instances and incidents per managed object (see Figure 2)
• the maximum duration, until red and yellow rated alert groups have been confirmed, per managed object (see Figure 2)
• the trend for alert group, instance and incident numbers (see Figure 3)
• the trend for the maximum duration until alert group confirmation

The entry screen (seeFigure 1) enables to limit the accessed data volume to a reasonable amount by selecting the timeframe[1] and the BPMon Context for a specific BPO Solution[2] in SAP Solution Manager.

The data analysis is done based on Managed Object level. A drill down to days or months is possible. The displayed Alert Reporting Analysis can be filtered regarding:

• Managed Object
• System
• Monitor

Figure 1 – Number of Alerted Managed Objects as Entry Point

Figure 2 - Number of Red and Yellow Alert Groups, Instances, Incidents and Maximum Duration until Alert Group Confirmation per Managed Object

[1] According to the twin cube concept, the data are stored as daily
and monthly records. According to the default housekeeping settings in the
SOLMAN_SETUP the daily records are kept at least 90 days. That is why the BPO
Alert Reporting switches to monthly display with horizons larger than this
setting.