Does any one else feel that using the same Template Replies to customers will not
enhance the customers experience of SAP but instead make the customer feel they are just on an automated assembly line ?
I use template replies to customers (the Mason template for instance )
I feel if I use this more then once to the same customer is will feel as if I do not care what the customer is asking..
I do understand these are effective in Educating the customer to not send in HOW TO requests or
other consulting questions , which allows us work on Real issues
But I do feel its harsh and cold towards the customer?